Questionable reluctance at Volkswagen AG

VW has obviously learned nothing from past legal proceedings, customer reactions, and German jurisprudence, or is unwilling to do so. They behave and act like a "God-given being" who perceives questions about the sale of their products (whether based on legal or technical grounds) as an imposition, not an obligation!

They dismiss inquiries that are only slightly out of the ordinary with blanket responses, simply because the initial query in the standard IT system - ELSA - doesn't immediately provide the answers! Further inquiries, such as those concerning the production of the Cup Edition Millennium Beetle, are ignored because customer support presumably cant access them (…customer service access rights?).

According to the pilot department, these cars were never entered into an official system (ELSA or KVS) and therefore might not be accessable by support person in charge. Employees refer to the cars as "KFA Cars" which they explain somehoe like "company cars or something similar"...? But why aren't such client  requests, supported by a wealth of facts, being forwarded? Every medium-sized company has ISO Certifications and defined handling processes for customer inquiries/complaints! Doesn't VW have such processes in place, even being ( most probaly ) ISO Certified and therefore no process established for such inquiries?

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Thanks to the internet, despite VW's unhelpful responses, many clear connections

and relationships could be identified and uncovered!
Unfortunately, the official responses from the VW Group are still missing :(

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The CUP EDITION MILLENNIUM BEETLE
 

• 80 unsold cars that rolled off the assembly line were modified in the pilot department.

• All 80 cars were sold to a single customer in the Emirates.

• The actual clients (ruling family or UAE importers) have not been disclosed by VW.

• The VW importer, Al Naboodah, is repeatedly named as the seller (…on behalf of whom?).

KNOWN FACTS
 

• After the customer placed the order – for several million US dollars – according to VW employees in Puebla
  (VW project engineers & project managers), the cars were built and all shipped to the UAE!

• At least one prototype was demonstrably scrapped in Germany after the project's completion and some parts of it – without serial numbers – were acquired by a well-known collector as a package in a wire mesh container
  ... more on that!

• Inquiries with the local Middle East support structures in the Emirates:
  We ourselves don't understand why there was never any documentation about this?

• Upon request with a car-specific VIN ID, the Classic Parts department creates and sends false certificates to the car owners. These only show data for the standard models, as they rolled off the assembly line in Puebla! No mention of the modifications to these cars!

• Officially, spare parts for these 80 cars never existed/exist because they were not registered in any official VW system such as ELSA & KVS , which also explains the lack of knowledge on the part of customer support.

• How were these cars officially serviced by the VW importer, according to service records and visible workshop orders?

• VW contacts also confirm the above points, but due to their employment contracts and fear of legal repercussions, they are unwilling or unable to disclose details publicly.

QUESTIONS THAT EVERYONE CAN UNDERSTAND

 

• Were the cars in Puebla modified from the standard production models, OR what exactly happened there?
  YES or NO?

• If ALL the data researched on this page turns out to be WRONG and the modifications were actually done by an external tuner or partner (…also a VW response), who at VW authorized this project and the associated provision of materials and know-how for modifying 80 ( EIGHTY ) cars with VW emblems and service books?

• Why are there no official documents/documentation for these cars?

• Why does a car owner receive a "certificate with incorrect information" after a VIN inquiry?
  VIN/WMI number (World Manufacturing Identifier) ​​- issued only once per car worldwide!

• Who commissioned the project, and where (country/customer) were the cars officially sold to?

• Which VIN IDs of the standard production cars were used for these modifications?

• Why three colors?

• ... In what exact order were the cars developed and produced?  note 1*
   

Why CAN'T  or WON'T VW simply answer these questions?
 

THE FUNDAMENTAL QUESTION about the "CUP EDITION MILLENNIUM BEETLE"

According to the usual business practices and principles of the VW Group, these vehicles should never have been built and sold.
 

• According to VW, there is no documentation.

• No parts supply for the official service provider in Dubai.

• No support documentation for the cars (…according to the Middle East Support Group).

• Nothing at all.
  …nothing compared to all the other VW models manufactured, distributed, and sold by VW!

• How is it possible that the production of 80 vehicles and the associated authorizations, such as project approval, documentation and conversion instructions, parts supply, logistics, design and planning, as well as the resulting costs, were apparently "undocumented"?

• We are very familiar with such authorized conversion measures from other corporations and their well-known tuners like AMG (Mercedes) or ALPINA (BMW)! But even these would not be possible without corresponding support from the main plants! If so, who officially authorized the conversions for VW if not the pilot department in Puebla?

Note 1*
Also under The order of the history listed is based on publicly available press publications and VW presentations.